A Successful Company of a Successful Industry

by: Nancy David

The success of the call center industry came from the success of call center companies and agencies in the Philippines. One popular example of those call centers is Magellan Call Center, who, like the industry itself, have grown significantly in only a few years. And this is because of their call center services in which many businesses, both local and foreign, have taken advantage.

A Successful Company of a Successful Industry

According to many industry experts, the growth of the call center industry started when a few third-party companies have introduced a number of customer relation services such as customer care, technical support, Order taking services, travel services, education, financial services, and many more into the industry.

Because of these outsourcing services, the demand for call center services have rapidly increased which led to the growth of call center companies and agencies in the Philippines. One of those which were established at that time was Magellan Call Center.

Magellan Call Center is one of the most successful call center companies in the Philippines today. It was founded at the time in which the demand for call center services have grown significantly, which was in 2005, and from that time on, Magellan Call Center have gained a lot of successes in the industry.

Like many other call center start-ups, Magellan Call Center operated small, while offering basic center services in the market, such as Order taking services, reservation services, and many others. However, what made them unique from others is because of their services, which aims to offer call center outsourced services to small and medium companies and businesses in the Philippines.

Although most call centers offer affordable means for other businesses to expand, most of these are usually too expensive for small and medium companies. Because of this, call centers such as Magellan Call Center became popular in the market, allowing other small businesses to focus more on their core business rather than manage their own call center department.

Eventually, Magellan Call Center became successful in the industry which led to its expansion in the market. However, what made it more successful is when offshore companies and businesses came into the Philippines to do partnerships with these call center companies.

Magellan Call Center’s Offshore Success

Because of the success of the call center industry, many foreign investors were attracted to do business with call center companies in the Philippines. Part of the reason why many of these companies chose the Philippines is because of one, call center services, such Magellan Call Center’s own Order taking services is much more affordable compared to other English speaking countries; and two, the call center industry of the Philippines have already showed signs of rapid growth, which means healthy investments for foreign investors.